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Privacy Policy for Dog Waste Solutions
Effective Date: December 16th, 2024
Dog Waste Solutions (referred to as "we," "us," or "our") values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your data in connection with our dog waste removal services and e-commerce operations.
1. Information We Collect
1.1 Dog Waste Removal Services
When you interact with us through lead generation channels (such as Facebook and Google), we may collect the following information:
Contact Information: Name, phone number, email address, and address.
Service Details: Specific inquiries or information you provide about your property or required services.
Payment Information: Credit card details for subscription or one-time cleaning services, stored securely.
1.2 E-Commerce Operations
When you place an order through our website, we may collect:
Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details or other payment data through secure third-party processors.
Order Information: Details about the products you purchase and any associated requests.
2. How We Use Your Information
2.1 Dog Waste Removal Services
We use the information collected for:
Scheduling consultations or services.
Following up on inquiries via phone or email.
Maintaining customer records in our Customer Relationship Management (CRM) system.
Processing payments for monthly subscriptions and one-time cleaning services.
2.2 E-Commerce Operations
We use the information collected for:
Processing and fulfilling your orders, including shipping and delivery.
Communicating with you about your orders or addressing customer service requests.
Improving our product offerings and website functionality.
3. How We Protect Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes secure data storage and encryption for sensitive information like payment details.
4. Information Sharing
We do not sell, trade, or share your personal information with third parties, except as necessary to:
Fulfill your orders (e.g., with shipping carriers or payment processors).
Comply with legal obligations or respond to lawful requests.
5. Data Retention
We retain your information only for as long as necessary to provide services or comply with legal requirements. For example:
Lead information in our CRM is stored to facilitate follow-ups.
E-commerce transaction data is retained for order processing, financial record-keeping, and customer service purposes.
Credit card data for subscriptions or one-time cleans is stored securely as long as you are an active customer.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information.
Restrict certain types of data processing.
Withdraw consent for data collection where applicable.
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience, analyze site traffic, and support e-commerce functionality. You can control cookie preferences through your browser settings.
8. Third-Party Services
For payment processing, shipping, and analytics, we may rely on trusted third-party providers who adhere to stringent data protection standards. These services are used solely for operational purposes.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or via email. Please review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Dog Waste Solutions
Email: spencer@dogwastesolutions.ca
Phone: 250-880-5581
Address: Unit 1, 1260 Fair Rd. Parksville BC V9P 2C7
Your trust is important to us, and we are committed to handling your personal information responsibly.
Customer information is used solely to ship orders and process payments. Dog Waste Solutions does not share, rent or exchange customer information.
A secure SSL encrypted data process is used to process online payments.
Dog Waste Solutions does not provide customer information to any outside party and we will not provide credit references about our customers without contacting you first and securing your approval in writing.
